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We offer advice and representation on the following subjects:

• In-Work Benefit Checks
• Welfare Benefit check
• Employment & Support Allowance
• Money Advice
• Attendance Allowance
• Welfare Benefits
• Child Disability Payment
• Adult Disability Payment 
• Income Support
• Housing Benefit
• Discretionary Housing Payment
• Council Tax
• Scottish Welfare Fund
• Universal Credit
• Child Benefit
• Social Fund Loans
• Benefit Reviews/Mandatory Reconsideration
• Benefit Appeals
• Tribunal Hearings
• Energy advice
• Grant applications

Current Projects and Partnerships


Welfare Advice and Health Partnership in General Practices (WAHP)

Money Matters have been delivering our WAHP services in the South of Glasgow in 24 GP practices. The development of Welfare Advice and Health Partnerships (WAHPs) has seen the embedding of welfare rights and money advisers into primary health care teams, particularly general practice.     



Special Needs in Pregnancy Project

The SNIPs Maternity Matters project supports vulnerable women identified as part of the maternity assessment and then assigned to SNIPS (Special Needs in Pregnancy) service. The support provided is different to a typical welfare rights service. Although the content of advice and holistic support is the same as that given to other clients, the delivery of the advice is shaped by the additional needs of the client group.

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Thrive Under 5 Project

Our Thrive Under 5 Project has been a successful partnership between Money Matters, the NHS and the Food Pantries.  This project got its name Thrive Under 5 as it was about adopting a whole system, community food nurturing programme with families of pre-school children.  It combines action on food insecurity, healthy eating and physical activity in three Glasgow neighbourhoods.

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Financial Inclusion Support Officers (FISO)

This service was introduced to support families who are impacted financially as a result of COVID or may be affected due to pre-existing pressures that have been compounded by COVID.

Our Advisers make proactive engagement and action to support household’s known to be financially at risk, including those who are waiting for Universal Credit that will help to reduce stress and the need for crisis support. Full income maximisation is carried out for all clients.

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Energy Matters

We are delighted that funding was secured from The British Gas Energy Trust to deliver our Energy Matters project.  The BGET funding was rebranded and is known as SCARP: Supporting Communities at Risk Programme.  During 2022-23 we delivered our Projects in Glasgow and South Lanarkshire and offered money advice, welfare benefits, financial capability guidance and of course energy advice

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Royal Hospital for Children

The Acute Children’s Services based at the Royal Hospital for Children employs the largest cohort of nurses caring for children in Scotland. It is the second largest Children’s Hospital in the United Kingdom and provides secondary and tertiary care for NHS Greater Glasgow and Clyde and beyond including other areas of Scotland and England. The hospital currently provides care to children from birth until 16 years of age (although this can vary). 

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Trussell Trust Southwest Foodbanks

Money Matters have been working in partnership with the foodbanks to help address the rising need from those already struggling to make ends meet.  Trussell Trust research identifies that: A high proportion of foodbank clients are experiencing destitution at the time of needing help; Problems with the benefit system are a significant factor in turning the situation of clients from difficult into a crisis and destitution;

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Financial Inclusion Advice for Parents (FIAP)

Money Matters with our sub-contractor GEMAP Scotland delivers a service offering Financial Advice for Parent across Glasgow. The settings may include Nurseries and Primary Schools and together with Employability Services would offer a comprehensive Financial Inclusion Service.

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Energy Crisis Project within Hospital Settings

The purpose of this project is to provide additional non-clinical support to patients whose health is at risk due to fuel poverty. This is most likely to include the elderly, disabled people (who may need to use more electricity in order to power disability aids), pregnant women and young children

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Wheatley Group – My Great Start

Money Matters has 2 full time 'My Great Start Advisors' to provide a financial capability support service to Wheatley Homes East, GHA Cube Housing and Loretto Housing Association tenants.

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Ardenglen Housing Association

We have a Money Matters Adviser working within Ardenglen Housing Association delivering a comprehensive Financial Inclusion Service. For the period 1 April 2022 till 31 March 2023, we assisted 203 tenants.

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Molendinar Housing

We have a Money Matters Adviser working within Molendinar Housing Association delivering a comprehensive Financial Inclusion Service. 

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